Inspection outcome: Standards met
Last inspection: 16/08/2023
Pharmacy context
The pharmacy had recently relocated to larger premises on a high street in a residential area in the city of Edinburgh. Its main services include dispensing of NHS prescriptions, and it dispenses some medicines in multi-compartment compliance packs to help people take their medicines. Team members advise on minor ailments, and they deliver the NHS Pharmacy First service. The pharmacy has a 24‐hour collection point which allows people to collect their dispensed medicines at any time, including outside of the pharmacy’s opening hours.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages risk to help team members provide safe services. And they keep the records that are needed by law. They keep people's private information safe. And they know what to do to help protect the health of vulnerable people. They discuss mistakes they make when dispensing so that they can learn from them. But they do not regularly record these mistakes so they may miss some opportunities to improve the way they work.
Principle 2. Staff
The pharmacy has sufficient team members to manage its workload and provide its services safely and effectively. And it supports them to keep their skills and knowledge up to date. Team members have the right qualifications for their role. They work well together and communicate effectively. And they are comfortable providing feedback and suggesting improvements.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and the team maintain them to a high standard. It has private consultation rooms where people can have confidential conversations with a pharmacy team member.
Principle 4. Services, including medicines management
The pharmacy provides a range of services to support people's health needs. It manages it services well and they are easily accessible to people. The pharmacy receives its medicines from reputable sources and stores them appropriately. The team carries out checks to help ensure the medicines are kept in good condition.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |