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Pharmacy inspections

Inspection reports and learning from inspections

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Finstead Pharmacy (9011307)

Inspection outcome: Standards met

Last inspection: 13/10/2021

Pharmacy context

The pharmacy is located in a parade of shops on a main road. As well as dispensing NHS prescriptions the pharmacy supplies medicines in multi‐compartment compliance packs to some people who need help managing their medicines. The pharmacy also provides flu vaccinations. The inspection was undertaken during the Covid‐19 pandemic. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. The pharmacy keeps the records it needs to by law so that medicines are supplied safely and legally. People who use the pharmacy can give feedback on its services. And the pharmacy team knows how to help protect the welfare of vulnerable people. Team members generally respond appropriately when mistakes happen during the dispensing process. But they don’t consistently record near misses. So, this may mean that they are missing out on opportunities to learn and make the pharmacy’s services safer.

Principle 2. Staff

Standards met

The pharmacy has enough suitably trained staff to manage its workload appropriately. Team members work well together. And they are provided with ongoing training material. This helps keep the team’s knowledge and skills current.

Principle 3. Premises

Standards met

The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are generally safe.  People with different needs can easily access the pharmacy’s services. The pharmacy sources its medicines from reputable suppliers. And it generally and manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

193 Hoxton Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards