Inspection outcome: Standards met
Last inspection: 20/11/2019
Pharmacy context
This is a community pharmacy set within a parade of shops in a residential area of New Addington. The pharmacy opens six days a week. And most people who use it live nearby. The pharmacy sells a range of over-the-counter medicines and some beauty products. It dispenses NHS and private prescriptions. It provides multi-compartment compliance packs (blister packs) to help people take their medicines. And it delivers medicines to a few people who can’t attend its premises in person. The pharmacy also offers winter influenza (flu) vaccinations and a paid-for travel clinic.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure its team works safely. It adequately monitors the safety of its services. It has appropriate insurance to protect people if things do go wrong. It mostly keeps all the records it needs to by law. And it asks people using its services for their views. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They identify and manage risks appropriately. They record the mistakes they make and learn from them to try and stop them happening again. They understand their role in protecting vulnerable people. And they keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough team members to provide safe and effective care. Members of the pharmacy team are encouraged to keep their skills up to date. They're comfortable about giving feedback to improve the pharmacy’s services. They use their judgement to make decisions about what is right for the people they care for. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides an adequate and secure environment for people to receive healthcare. It has a room where people can have private conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally safe and effective. The pharmacy helps people access its services. It delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources and it mostly stores them appropriately and securely. The pharmacy’s team members check stocks of medicines to make sure they are fit for purpose. And they usually dispose of people’s waste medicines safely too.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. And, its team makes sure its equipment is kept clean and is stored securely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |