Festival Pharmacy (9011883)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services safely and effectively. It has good systems in place to identify and manage the risks associated with its services. Pharmacy team members analyse the cause of any incidents and errors made. And they share learnings with the wider team and other healthcare professionals they are working closely with. The pharmacy has written procedures in place to help ensure that its team members work safely. And these procedures are reviewed and updated regularly. The pharmacy proactively asks people for their feedback on its services and responds appropriately. It has the required insurance in place to cover its services. And it keeps all the records required by law. The pharmacy keeps people’s private information safe. The pharmacy offers good advice to people to help keep themselves safe at the festival. And they refer people to other healthcare services for a wide range of support when a need is identified.

Principle 2. Staff

The pharmacy employs enough people to manage its workload. Team members are well-trained to deliver their roles and receive a thorough induction before the pharmacy opens. They are confident to suggest and make changes to the way they work to improve their services. Team members communicate effectively. And they work well together to deliver the pharmacy’s services.

Principle 3. Premises

The pharmacy’s premises present a professional image to people and are properly maintained. The pharmacy has appropriate facilities to provide its services and protect people’s privacy and confidentiality.

Principle 4. Services, including medicines management

The pharmacy makes sure that people with different needs can access its services. The pharmacy team work well with other healthcare professionals on site to ensure people are given the medicines and support they need. And they take appropriate action to ensure that supplies of medicines are suitable for the person requesting them. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities to provide its services. It keeps these clean, tidy and well-maintained. The pharmacy uses its equipment in a way that protects people’s confidential information.