Inspection outcome: Standards met
Last inspection: 03/10/2019
Pharmacy context
This is a community pharmacy in a residential area of a small town. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartmental compliance packs and provides substance misuse services. And it is starting flu vaccination for the season. And has recently started ‘Vitality’ health checks.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for all services to ensure that they are safe. They record mistakes to learn from them. And they review these and make changes to avoid the same mistake happening again. The pharmacy uses people’s feedback to make pharmacy services better. It keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide its services. The pharmacy compares staff numbers and qualifications to how busy the pharmacy is and then makes changes when required. This ensures skilled and qualified staff provide pharmacy services. Team members have access to training material to ensure that they have the skills they need. And the pharmacy gives them time during the working day to do this training. Pharmacy team members make decisions and use their professional judgement to help people. Team members can share information and make suggestions to improve services and keep the pharmacy safe. They discuss incidents and learn from them to avoid the same thing happening again.
Principle 3. Premises
The premises are safe and clean, and suitable for the pharmacy’s services. The pharmacy team members use a private room for some conversations with people. Other people cannot overhear these conversations. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. Team members look after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |