Inspection outcome: Standards met
Last inspection: 19/02/2024
Pharmacy context
This is a community pharmacy on a high street in the village of Fenwick in Ayrshire. The pharmacy sells over‐the‐counter medicines and dispenses NHS prescriptions. It delivers medicines for some people to their homes and supplies some people with their medicines in multi‐compartment compliance packs to help them with taking their medicines. The pharmacy team advises on minor ailments and provides the NHS Pharmacy First service.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages risk to help team members provide safe services. And they keep the records that are needed by law. They keep people's private information safe. And they know what to do to help protect the health of vulnerable people. They discuss mistakes they make when dispensing so that they can learn from them. But they do not regularly record the full details of mistakes so they may miss some opportunities to improve the way they work.
Principle 2. Staff
The pharmacy has suitably skilled and qualified team members to manage its workload. Team members receive the correct training for their roles and they complete additional regular training to maintain their knowledge and skills. They receive feedback about how they are performing.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and are appropriately maintained. The pharmacy has adequate processes to speak to people in private, but it doesn't have a formal space for this purpose.
Principle 4. Services, including medicines management
The pharmacy provides a range of services to support people's health needs. Overall, it manages its services well and they are easy for people to access. The pharmacy receives its medicines from reputable sources and stores them appropriately. And team members carry out checks to help ensure they keep medicines in good condition.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |