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Pharmacy inspections

Inspection reports and learning from inspections

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Fazal Pharmacy (9011248)

Inspection outcome: Standards met

Last inspection: 23/06/2021

Pharmacy context

This is an NHS community pharmacy set in a residential area of Southfields. The pharmacy opens five days a week. It sells a small range of health and beauty products, including over-the-counter medicines. It dispenses people’s prescriptions. And people can collect coronavirus (COVID-19) home-testing kits from its premises. The pharmacy provides multi-compartment compliance packs (compliance packs) to some people who need help managing their medicines. And it delivers medicines to people who can’t attend its premises in person. This inspection took place during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages its risks. It has introduced new ways of working to help protect people against COVID-19.  And it has procedures to help make sure its team works safely. Members of the pharmacy team know what they can and can’t do, what they’re responsible for and when they might seek help. They adequately monitor and review the safety of the services they deliver. They understand their role in protecting vulnerable people. And they keep people’s private information safe. People using the pharmacy can provide feedback to help improve its services. The pharmacy mostly keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides an adequate environment to deliver it services from. Its premises are clean and secure. And people can receive services in private when they need to.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services that people can access. Its working practices are safe and effective. Its team members are helpful. And they make sure that people have all the information they need. So, they can use their medicines safely. The pharmacy delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources. And it stores them appropriately and securely. Members of the pharmacy team generally dispose of people’s unwanted medicines properly. And they carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.

Pharmacy details

225 Merton Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards