Inspection outcome: Standards met
Last inspection: 08/05/2024
Pharmacy context
This community pharmacy is open for extended hours and it is situated in a parade of shops in Birmingham. Its main activity is dispensing NHS prescriptions to people living in the local area. It sells a range of over-the-counter medicines and supplies medicines in multi-compartment compliance packs to people who need assistance in managing their medicines safely at home. The pharmacy also provides the New Medicine service (NMS), NHS Pharmacy First Service, NHS hypertension case-finding service, a substance misuse service, needle and syringe program, seasonal flu vaccinations, and smoking cessation service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services adequately. It has written procedures to help deliver its services safely and effectively. And it keeps all its records required by law. Members of the pharmacy team understand how they can help to protect vulnerable people and they keep people’s confidential information securely. However, the pharmacy does not always review mistakes that happen during the dispensing process, so it may be missing opportunities to learn and improve from these.
Principle 2. Staff
The pharmacy has enough team members to manage its current workload and its team members are supportive of each other. They they can raise concerns with their superintendent pharmacist when appropriate.
Principle 3. Premises
The pharmacy’s premises are kept secure and they are adequate for the services provided though the condition of the floor in the shop area detracts from the professional image presented. And people visiting the pharmacy can have a private conversation with a team member if required.
Principle 4. Services, including medicines management
The pharmacy provides a range of services and people with different needs can access its services. It obtains its medicines from reputable sources. And its team members understand how to act on concerns about medicines that are not fit for purpose to protect the health and wellbeing of people. But they do not keep records to provide assurances that suitable actions have always been taken and in a timely manner. And the pharmacy team members don't always ensure medicines requiring denaturing before disposal are managed appropriately. This increases the risk of possible diversion.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities to provide its services safely.
Pharmacy details
200 Edward Road
Cannon Hill
Balsall Heath
BIRMINGHAM
B129LY
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |