Inspection outcome: Standards met
Last inspection: 13/05/2021
Pharmacy context
This is a community pharmacy set on a small parade of shops in Gosforth, Newcastle. The pharmacy opens six days a week. It sells a range of health care products, including over-the-counter medicines. It dispenses people’s prescriptions. The pharmacy provides multi-compartment compliance packs to some people who need help managing their medicines. It delivers medicines to people who can’t attend its premises in person. People can also collect coronavirus (COVID-19) home-testing kits from the pharmacy. This inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages the risks associated with the services it provides to people. It acts to help keep members of the public and team members safe during the Covid‐19 pandemic. It maintains the records it needs to by law and keeps people’s private information secure. Its team members record details of mistakes they make while dispensing so they can learn from each other and prevent similar mistakes from happening again. The team know how to raise a safeguarding concern and act when necessary.
Principle 2. Staff
The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services.
Principle 3. Premises
The pharmacy is bright, clean, and modern. It provides a safe, secure, and professional environment for people to receive healthcare in. It’s well designed to meet the needs of the people who use it, and to make sure they can receive services in private when they need to.
Principle 4. Services, including medicines management
The pharmacy makes its services easily accessible to people and it manages them appropriately. It sources and stores its medicines properly and completes regular checks to make sure they are in date. The team members dispense medicines into multi‐compartment compliance packs for some people. This helps them take their medicines correctly.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |