Inspection outcome: Standards met
Last inspection: 20/03/2023
Pharmacy context
This is a small independently owned pharmacy in a suburban shopping parade between Mitcham and Streatham Vale in Surrey. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy’s new owners are introducing a selection of new services including a travel health service.
Inspection summary findings
Principle 1. Governance
The pharmacy satisfactorily manages the risks associated with its services. It has detailed, and up-to-date, written instructions to tell its team members how to carry out their tasks. The pharmacy generally keeps adequate records of the things it needs to. And it makes sure that people’s private information is secure. Its team members understand their role in helping to keep vulnerable people safe. The pharmacy has appropriate insurance in place to protect people if things do go wrong.
Principle 2. Staff
The pharmacy has a well-motivated team of people who manage the workload safely and efficiently. They work well together. The pharmacy provides them with appropriate training and actively supports them with their development.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. The pharmacy is making better use of its consultation room now but isn’t keeping its contents secure enough. It keeps its premises sufficiently clean and they are secure when the pharmacy is closed.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, so that people with a range of needs can access them safely. The pharmacy sources, stores and manages its medicines safely, and so makes sure that the medicines it supplies are fit for purpose. And people only get medicines or devices which are safe for them to take.
Principle 5. Equipment and facilities
The pharmacy has suitable equipment for the services it provides. It also uses its facilities and equipment appropriately to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |