Inspection outcome: Standards met
Last inspection: 19/11/2019
Pharmacy context
This pharmacy is located on a busy main road and serves people who live locally. The pharmacy supplies medicines in multi-compartment compliance packs to people who need help managing their medicines. It provides Medicines Use Reviews, the New Medicine Service and provides flu vaccinations. The pharmacy is also part of the local end of life care service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services. The pharmacy asks its customers for their views. It largely keeps the records it needs to so that medicines are supplied safely and legally. Team members know how to safeguard vulnerable people. They work to written procedures to help provide the pharmacy’s services safely. But team members do not always record or review mistakes that happen during the dispensing process. This may make it harder for team members to learn and improve the safety of the pharmacy’s services.
Principle 2. Staff
The pharmacy has enough team members to provide its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. Team members are given some ongoing training to help keep their knowledge and skills up to date.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and are mostly clean and tidy. People can have a conversation with a team member in a private area. But the pharmacy could do more to ensure that items in the consultation room are secured properly.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and effectively. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. The pharmacy gets its stock from reputable sources and mostly stores it properly. However, the pharmacy does not always label multi-compartment compliance packs with a description of the medicines inside. So, patients and carers may not always be able to identify which medicines are which.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |