Everest Pharmacy - Wolstenholme Shaw (1033771)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks and completes the records that it needs to by law. Pharmacy team members understand how to keep people’s private information safe and how to protect vulnerable people. They take some action to improve patient safety but do not always record or review their mistakes, so may be missing out on learning opportunities.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely and team members are comfortable providing feedback to their managers. They have the right qualifications or are on appropriate training courses for the jobs they do. But training does not happen regularly, so their knowledge may not always be fully up to date.

Principle 3. Premises

The pharmacy generally provides a suitable environment for people to receive healthcare. It has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations. But there are several outstanding maintenance issues which affect the working conditions and detract from the professional image of the pharmacy.​

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to most people and they are generally well managed, so people receive appropriate care. But its systems for supplying compliance packs means that people might not always get all the required information about their medicines​. The pharmacy sources, stores and supplies medicines safely. And it carries out some checks to ensure medicines are in good condition and suitable to supply. 

Principle 5. Equipment and facilities