Inspection outcome: Standards met
Last inspection: 23/02/2022
Pharmacy context
This community pharmacy is situated opposite a medical centre in a small parade of shops. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. It supplies some medicines in compliance aid pouch packs to help people take their medicines at the right time. The pouch packs are assembled at another pharmacy in the company. The pharmacy offers a vaccination service which includes Covid-19 vaccines. The inspection was undertaken during the Covid 19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages risks, and it takes steps to improve patient safety. Members of the pharmacy team work to professional standards and they are clear about their roles and responsibilities. The pharmacy has written procedures on keeping people’s private information safe and protecting the welfare of vulnerable people. It asks its customers for their views and the team generally completes all the records that it needs to by law.
Principle 2. Staff
Pharmacy team members work well together, and they have the right training and qualifications for the jobs they do. Team members are comfortable providing feedback to their manager and they receive feedback about their own performance.
Principle 3. Premises
The pharmacy premises are safe, secure, and suitable for the pharmacy services provided. The pharmacy is clean and well maintained. It has a private consultation room that enables it to provide members of the public with the opportunity to receive services in private and have confidential conversations.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access. The pharmacy team members are helpful and give advice and support to people in the community to help improve their health and wellbeing. The pharmacy sources, stores, and supplies medicines safely and it carries out appropriate checks to ensure medicines are in good condition and suitable to supply. But it does not always provide people receiving compliance aid pouches with packaging leaflets, so some people might not have all the information about their medicine that they might need.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is effective and use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |