Pharmacy context
This pharmacy is inside a medical centre in a coastal area of Llanelli. It sells a range of over‐the‐counter medicines and dispenses NHS and private prescriptions. The pharmacy offers a range of services including provision of emergency hormonal contraception, treatment for minor ailments and a seasonal influenza vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works safely. But there is evidence that on some occasions the procedures are not being followed, which may increase the risk of errors. Pharmacy team members take action to help reduce the chance of similar mistakes from happening again. But they do not always record or review all their mistakes, so they may miss some opportunities to learn and improve. The pharmacy generally keeps the records it needs to by law. But the Responsible Pharmacist record is not properly maintained, so it may be difficult to establish who was responsible for the safe and effective running of the pharmacy at any given time. Pharmacy team members know how to keep people’s private information safe. And they can recognise and report concerns about vulnerable people to help keep them safe.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are appropriately trained for the jobs they do or are enrolled on a suitable training course for their role. And they feel comfortable speaking up about any concerns they have.
Principle 3. Premises
The pharmacy is clean, tidy and well-organised. It has enough space to allow for safe working and there is a room where people can have conversations with team members in private.
Principle 4. Services, including medicines management
The pharmacy’s services are easy for people to access. Its working practices are mostly safe and effective. But some medicines are routinely delivered by posting them through people’s letterboxes or leaving them in safe places. This practice may compromise confidentiality and increases the risk of errors. And members of the pharmacy team do not always know when higher-risk medicines are being handed out. So, they might not always be able to check that medicines are still suitable or give people advice about taking them. The pharmacy generally stores medicines appropriately and carries out checks to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy team has the equipment and facilities it needs to provide the services they offer. And it makes sure that these are safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.