Eton Pharmacy (1029048)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages the risks associated with its services and it keeps the records required by law. It has written procedures to help the team members work safely. But some team members have not read or been properly trained on these procedures, so they may not fully understand their responsibilities or what is expected of them. The pharmacy encourages team members to discuss their mistakes so that they can learn from them. Team members understand the importance of keeping people's confidential information secure, and they have basic understanding of safeguarding and how to protect and support vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to manage the services it provides. The team works well together and the pharmacy has a positive culture. Pharmacy team members have access to appropriate training. But the pharmacy’s informal approach to staff training means team members may sometimes take too long acquiring the necessary qualifications for their roles.

Principle 3. Premises

The pharmacy provides a professional environment for people to receive healthcare services. It has a private consultation room that gives people the opportunity to have confidential conversations.

Principle 4. Services, including medicines management

Overall, the pharmacy provides its services safely and people receive effective care. It obtains its medicines from licensed suppliers and it stores them appropriately, so they are fit to supply. The pharmacy team carries out some checks to make sure stock medicines are kept in good condition. But expiry date checks are not always effective. So there is a risk that out of date medicines could be supplied to people by mistake.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. Equipment is appropriately maintained so that it is safe to use, and it is used in a way that protects privacy.