Inspection outcome: Standards met
Last inspection: 02/09/2021
Pharmacy context
This community pharmacy is open extended hours over seven days. It is situated on a main road in a suburban residential area. Most people who use the pharmacy live locally. It mainly prepares NHS prescription medicines and it manages some people's repeat prescriptions. A large number of people receive their medicines in weekly multi‐compartment compliance packs to help make sure they take them safely. The pharmacy also offers a home delivery service. This inspection was completed during the COVID‐19
pandemic.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy suitably manages its risks. It has written instructions to help make sure it provides safe services. But some team members have not confirmed their understanding of all these procedures, so they might not always work effectively or fully understand their roles and responsibilities. The team reviews its mistakes which helps it to learn from them. It keeps the records required by law, but some details are unclear which could make it harder to explain what has happened in the event of a query. Team members know how to keep people's private information safe, and they understand their role in protecting and supporting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. The team members work well together, and they have access to appropriate training and development. New team members complete the necessary training in a timely manner.
Principle 3. Premises
The premises are clean, secure and spacious enough for the pharmacy’s services. It has a consultation room, so members of the public can have confidential conversations and maintain their privacy.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers and manages them effectively to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services effectively. And it has the facilities to secure people's information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |