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Pharmacy inspections

Inspection reports and learning from inspections

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Elders Chemist (1043300)

Inspection outcome: Standards met

Last inspection: 26/10/2023

Pharmacy context

This is a neighbourhood pharmacy. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It supplies medicines in multi-compartment compliance aid packs to a large number of people living in the local community. It offers a range of services including emergency hormonal contraception, treatment for minor ailments and a seasonal ‘flu vaccination service for NHS patients. Substance misuse services are also available.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team works safely. Its team members record some of their mistakes so they can learn from them. But they do not always record or review everything that goes wrong. So they may miss some opportunities to learn. The pharmacy generally keeps the records it needs to by law. But some details are missing, so it may not always be able to show exactly what has happened if any problems arise. The pharmacy’s team members know how to keep people’s private information safe. And they understand how to recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload. They are properly trained for the jobs they do. And they feel comfortable speaking up about any concerns they have.

Principle 3. Premises

Standards met

The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are easy for people to access. If it can’t provide a service, it directs people to somewhere that can help. The pharmacy’s working practices are generally safe and effective, and it stores most medicines appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services. The pharmacy’s team members use these in a way that protects people’s privacy.

Pharmacy details

St Anne's Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards