Eildon Pharmacy (9011711)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably manages the risk with its services to help team members deliver services safely and effectively. Team members record mistakes made during the dispensing process to learn from them. And they make changes to help prevent the same or a similar mistake from occurring. They keep the records required by law. And they keep people’s private information secure. They know how to respond appropriately to concerns about the welfare of vulnerable adults and children. The pharmacy has written procedures for team members to follow. But some are overdue a review and others are incomplete and so they may not reflect current practice. 

Principle 2. Staff

The pharmacy has enough suitably skilled team members to deliver its services safely and effectively. Team members in training are appropriately supervised. And team members suitably support people with their healthcare needs. 

Principle 3. Premises

The pharmacy premises are clean, secure and suitable for the services it provides. It has appropriate facilities for people requiring privacy when accessing services. 

Principle 4. Services, including medicines management

The pharmacy manages the delivery of its services safely and effectively. And it makes them accessible to people. Team members complete regular checks on medicines to ensure they remain fit for supply. They generally provide people with the necessary information to take their medicines safely. And they respond appropriately to alerts about the safety of medicines. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.