Inspection outcome: Standards met
Last inspection: 30/03/2023
Pharmacy context
The pharmacy is on the high street in the village of Edwinstowe, Nottinghamshire. Its main services include dispensing NHS prescriptions, selling over-the-counter medicines and providing advice to people about their health and wellbeing. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it offers a medicine delivery service to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has good processes to identify, manage, and monitor risks associated with its services. It keeps people’s confidential information secure, and it monitors how it does this. The pharmacy completes all the records it needs to by law. And it encourages feedback from people using its services. Its team members have a clear understanding of their roles and responsibilities. And they know how to recognise and respond to concerns to help keep vulnerable people safe. They engage in continual reviews to share learning following mistakes made during the dispensing process. And they use these reviews to drive improvement and to reduce the risk of similar mistakes occurring.
Principle 2. Staff
The pharmacy employs a dedicated team of people with the appropriate skills and knowledge to provide its services safely. It has effective processes to manage risk when staffing levels change unexpectedly. And it supports the ongoing learning and development of its team members through regular reviews. Pharmacy team members are empowered to work to professional standards. They excel at sharing learning designed to keep people safe. And they are confident in contributing their ideas to support them in achieving this.
Principle 3. Premises
The pharmacy provides a professional and clean environment for delivering healthcare services. Its consultation facilities give people the opportunity to speak with a member of the pharmacy team in private.
Principle 4. Services, including medicines management
The pharmacy ensures its services are easily accessible. Its team engages well with people to help support their long-term health and wellbeing needs. The pharmacy team manages its workload effectively and it follows robust processes when dispensing medicines. It takes particular care to provide relevant information when supplying medicines to help people take them safely. The pharmacy applies effective monitoring processes to ensure medicines remain safe to use and fit for supply. And it acts with care to segregate and store waste medicines safely.
Principle 5. Equipment and facilities
The pharmacy has an appropriate range of well-maintained equipment and facilities for providing its services. And its team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |