Inspection outcome: Standards met
Last inspection: 25/06/2019
Pharmacy context
This is a pharmacy which provides NHS services to people at a distance. And people cannot visit its premises in person. It is set in an industrial unit on the outskirts of Ashford. It sells over-the-counter medicines to people through its website. And it dispenses NHS prescriptions. It supplies medicines to care homes and provides multi-compartment compliance aids to help people take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has most of the written procedures it needs to help make sure its team works safely. And it adequately monitors the safety of its services. People who work in the pharmacy know what their roles and responsibilities are. And they review the mistakes they make to try and stop them happening again. The pharmacy has appropriate insurance to protect people if things do go wrong. It generally keeps all the records it needs to by law. But it could do more to make sure they’re checked regularly. The pharmacy acts upon people’s feedback. And it keeps people’s private information safe. The pharmacy team understands its role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide safe and effective care. Its team members use their judgement to make decisions about what is right for the people they care for. The pharmacy team’s professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides a suitable environment to deliver its services.
Principle 4. Services, including medicines management
The pharmacy tries to make sure its services are accessible to people. And it makes sure people have the information they need to take their medicines safely. It delivers prescription medicines to people’s homes and keeps records to show that it has done so. It gets its medicines from reputable sources and it usually stores them appropriately and securely. The pharmacy team checks stocks of medicines regularly to make sure they are in-date and fit for purpose. The pharmacy generally disposes of people’s waste medicines safely too. But it could do more to make sure medicines requiring special handling are disposed of appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |