Inspection outcome: Standards met
Last inspection: 02/10/2019
Pharmacy context
This is a community pharmacy in the diverse inner, eastern area of the city of Bristol. It is located on a busy shopping road. A wide variety of people use the pharmacy. They are open extended hours and dispense NHS and private prescriptions and sell over-the-counter medicines. The pharmacy also supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The working areas are tidy and organised. The pharmacy asks customers for their views and use the feedback to improve services. It keeps the up-to-date records that it must by law. The pharmacy is appropriately insured to protect people if things go wrong. The team members keep people’s private information safe and they know how to protect vulnerable people. But, they could be better at learning from mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. They are encouraged to keep their skills up to date and they do this in work time. The team members who are in training are well supported. The pharmacy team work well together. They are well supported by the owner and the manager. And, are comfortable about providing feedback to improve services which is acted on.
Principle 3. Premises
The pharmacy generally looks professional. The work areas are organised. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
The pharmacy offers a good range of services and it is open for long hours. Everyone can access the services it offers. The services are generally effectively managed to make sure that they are delivered safely. The pharmacy gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The pharmacy team makes sure that people only get medicines or devices that are safe. But, they need to have better procedures for some vulnerable people, including making sure that they are recording and acting on any concerns.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |