Inspection outcome: Standards met
Last inspection: 21/06/2023
Pharmacy context
This internet pharmacy is set in a shared office building in the centre of Croydon. The pharmacy provides its NHS services at a distance. And people aren’t allowed to visit its premises in person. The pharmacy sells a range of health and beauty products, including some over-the-counter medicines, through its website www.e-medicina.co.uk. It dispenses people’s prescriptions. And it delivers medicines to people in person or by post.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages its risks. And it has written procedures to help make sure its team works safely and monitors the services it delivers. Members of the pharmacy team know what they can and can’t do, what they’re responsible for and when they might seek help. They understand their role in protecting vulnerable people. And they keep people’s private information safe. The pharmacy acts on the feedback it receives to help it improve. It mostly keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough people in its team to deliver safe and effective care. Members of the pharmacy team undergo training for the jobs they do. They’re comfortable about giving feedback on how to improve the pharmacy and its services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy has an adequate environment and website to deliver it services from. And its premises are clean and secure.
Principle 4. Services, including medicines management
The pharmacy provides its services at a distance. But people can access these easily. The pharmacy gets its medicines from reputable sources, and it stores them appropriately and securely. Its working practices are safe and effective. And it delivers or transports medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. Members of the pharmacy team generally dispose of people’s unwanted medicines properly. And they usually carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s personal information is kept secure. And its team makes sure the equipment it uses is clean.
Pharmacy details
Room 229
The Lansdowne Building
Lansdowne Road
Croydon
CR92ER
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |