Inspection outcome: Standards met
Last inspection: 29/08/2019
Pharmacy context
This is a community pharmacy in a parade of shops on a busy main road in a mainly residential area. There are two doctors’ surgeries nearby. The pharmacy offers services such as Medicines Use Reviews, New Medicine Service checks, and travel vaccinations. It supplies medication in multi-compartment compliance packs to people who need help managing their medicines. People can ask to have their blood pressure checked.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services well. Its team members have clear roles and responsibilities. They record and regularly review any mistakes that happen during the dispensing process to help make the pharmacy’s services safer. The pharmacy largely keeps the records it needs to by law and it protects people’s personal information properly. It asks people who use the pharmacy for their feedback. Team members know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They are given regular ongoing training and get time set aside in work to do it. This helps them keep their knowledge and skills up to date. They are encouraged to make suggestions to help improve the pharmacy’s services. And they are comfortable about raising any concerns.
Principle 3. Premises
The premises are secure and suitable for the pharmacy’s services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and effectively. It obtains its medicines from reputable sources and mostly manages them well. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment it needs for its services. It uses its equipment in a way which protects people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |