Door 2 Door Pharmacy (9011109)

Inspection summary findings

Principle 1. Governance

The pharmacy generally has procedures in place to help manage the risks to its services. And, to help identify and learn from mistakes. Pharmacy team members know how to keep people’s information secure. And, they know what to do if there is a concern about the welfare of a child or vulnerable adult. The pharmacy keeps the records required by law. And, it has most of the facilities it needs to keep other records when required. But, pharmacy team members could do more to identify and manage the risks for the types of services they provide as a distance selling pharmacy.

Principle 2. Staff

The pharmacy has adequate staff to operate safely. The pharmacists keep their knowledge up to date to maintain their professional registration. And, they know how to raise a professional concern. They discuss the pharmacy operation openly. And they make changes to the way they operate to help provide services more effectively. The pharmacist dispenses and checks their own work. So, there may be an increased risk of mistakes happening.

Principle 3. Premises

The pharmacy provides an adequate space for the services being provided. And, it is adequately maintained and secured.

Principle 4. Services, including medicines management

The pharmacy's services are generally accessible to people. And it has adequate systems to manage and deliver its services safely and effectively. The pharmacy sources its medicines from reputable suppliers. And it generally stores and manages them appropriately. It dispenses medicines into devices to help people remember to take them correctly. And, the pharmacist routinely provides information leaflets with these devices to help people take their medicines safely. The pharmacist takes steps to identify people taking some high-risk medicines. And, they provide these​ people with advice. But they don’t always have the recommended written information to give to people.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And, it manages and uses the equipment in ways that protect people’s confidentiality.