Inspection outcome: Standards met
Last inspection: 07/05/2024
Pharmacy context
This is an NHS pharmacy offering services to people at a distance through its website donchemist.co.uk. People can also contact the pharmacy by telephone. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people to take their medicines. It delivers all medicines to people through its delivery services.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks for the services it provides. It mostly keeps the records it needs to by law up to date. And it keeps people’s confidential information secure. The pharmacy advertises how people can feedback. And it uses feedback appropriately to inform how it provides its services. Pharmacy team members have the knowledge and ability to recognise and raise concerns to help safeguard vulnerable people. And they act openly and honestly by sharing learning following the mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy has a small, committed team of people who work together well. It reviews it staffing levels and the skill mix of its team members as its services change. Pharmacy team members have the confidence to share their ideas and provide feedback at work. And they communicate well with each other and share learning and information through regular conversations.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. They are clean and secure against unauthorised access.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It obtains its medicines from reputable suppliers. And overall, it stores its medicines safely. Pharmacy team members make regular checks to help ensure stock medicines remain safe to supply. Pharmacy team members complete effective audit trails when dispensing medicines to support them in responding to queries with confidence. And they provide relevant information to people when supplying medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it requires to provide its services. Its team members use the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |