Pharmacy context
The pharmacy is located on a high street and is open for extended hours. It mainly dispenses NHS prescriptions. And supplies some medicines in multi‐compartment compliance packs to people who need help managing their medicines. The pharmacy also provides services at a distance and from its website (www.dockpharmacy.com). People can buy over‐the‐counter medicines from the website. And the pharmacy dispenses private prescriptions from UK‐based prescribers. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working
practices are generally safe and effective. People who use the pharmacy can
give feedback about its services. The pharmacy keeps the records it needs to by
law so that medicines are supplied safely and legally. And the pharmacy team
knows how to help protect the welfare of vulnerable people. Team members
respond appropriately when mistakes happen during the dispensing process.
Principle 2. Staff
The pharmacy has enough team members to dispense and supply its medicines safely, and they work effectively together and are supportive of one another. Team members are provided with ongoing training to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area. The pharmacy's website provides people with information about the pharmacy.
Principle 4. Services, including medicines management
The pharmacy largely provides its services safely. It obtains its medicines from reputable sources, and generally manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for its services. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |