Inspection outcome: Standards met
Last inspection: 17/09/2024
Pharmacy context
The pharmacy is on the high street in northwest London. It dispenses NHS and private prescriptions and it supplies medicines in multi-compartment compliance packs for people who find it difficult to manage their medicines. It provides the NHS Pharmacy First service, flu and travel vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks involved in providing its services. It has written instructions which are being updated to help its team members to work safely and effectively. And it monitors its services to improve their quality. Members of the team protect people's private information appropriately. People who use the pharmacy can leave feedback to help it do things better. The pharmacy keeps the records it needs to by law to show how it supplies its services and medicines safely. The pharmacy team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy’s team members work well together to manage their workload effectively. The pharmacy provides ongoing training to help keep the team’s skills and knowledge up to date. Team members are comfortable about providing feedback and suggestions which the pharmacy has acted on to improve its services.
Principle 3. Premises
The pharmacy is clean, bright and secure and it provides a suitable environment to deliver healthcare services. The premises are suitably equipped to protect the pharmacy's medicines stock and people’s private information when the business is closed.
Principle 4. Services, including medicines management
The pharmacy and its services are easily accessible to people with different needs. Its working practices are safe and effective. The pharmacy obtains its medicines from reputable sources and stores them securely at the correct temperature to help ensure they are fit for purpose. The pharmacy team members know what to do when they receive medicine alerts and recalls. And they carry out appropriate checks for affected stock. To make sure people get medicines and medical devices that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment protects private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |