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Pharmacy inspections

Inspection reports and learning from inspections

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Dispensing Centre (9011612)

Inspection outcome: Standards met

Last inspection: 16/12/2022

Pharmacy context

This is a pharmacy which provides its services at a distance. It is in an industrial estate in Coventry, West Midlands. The pharmacy dispenses NHS and private prescriptions and offers seasonal flu vaccinations off-site. It supplies medicines to a large number of care homes, and most medicines are supplied in multi-compartment compliance packs to help people take their medicines at the right time. The pharmacy is closed to the public and its website provides information about the pharmacy and its services.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy identifies and manages the risks associated with providing its services. It has written instructions to help make sure its services are delivered safely and effectively. Members of the pharmacy team record and review their mistakes so that they can learn and improve from these events. The pharmacy generally keeps the records required by law to show that medicines are supplied safely and appropriately. But it could do more to ensure its controlled drug registers are kept up to date and in line with requirements. Members of pharmacy team understand safeguarding requirements and they keep people’s private information securely.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services safely. Members of the pharmacy team work well together and are supportive of each other. They have the right skills and qualifications to deliver pharmacy services safely and effectively. And they have access to some training resources to help keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy’s premises are fitted to a good standard. And they are spacious, professional in appearance and suitable for the provision of healthcare services. They are kept secure from unauthorised access.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally provides its services safely and effectively to help make sure that people receive appropriate care. It gets its medicines from reputable sources and stores them properly. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its facilities and equipment well.

Pharmacy details

Unit G5
Little Heath Industrial Estate
Old Church Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards