Inspection outcome: Standards met
Last inspection: 18/05/2023
Pharmacy context
This is a distance selling community pharmacy located within an office building in the town of Nelson, Lancashire. The pharmacy premises are not open to the public. The pharmacy operates via the website www.direct2chemist.uk. It dispenses NHS prescriptions and sells a range of general sales list (GSL) healthcare products via its website. It provides a home delivery service and supplies some medicines to people in multi-compartment compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies the risks associated with the services it provides to people. There are written procedures to help the pharmacy team members manage these risks. Team members follow a comprehensive process to discuss and record details of mistakes made during the dispensing process. And they learn from these mistakes to reduce the risk of them recurring.
Principle 2. Staff
The pharmacy employs a suitable team to provide its services. Team members have the correct qualifications and skills for their roles. They are supported by the pharmacy to update their knowledge and skills.
Principle 3. Premises
The pharmacy premises are suitable for the volume of services provided. The premises are clean and well maintained. The pharmacy’s website is clear and easy for people to use.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively. The team has the knowledge to support people taking some higher-risk medicines. The pharmacy correctly stores its medicines, but it does not always remove date-expired medicines from stock promptly. This could increase the chance of these medicines being supplied to people.
Principle 5. Equipment and facilities
The pharmacy has suitable and well-maintained equipment that it needs to provide its services. Equipment is used in a way which protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |