Pharmacy context
This is a community pharmacy situated on the main high street through Viewpark, Uddingston, in Lanarkshire. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services such as emergency hormonal contraception, and supplies for people receiving care through substance misuse services. People receive advice and medicines for minor ailments through the pharmacy first scheme. The pharmacy supplies medicines in multi-compartment compliance packs for some people to help them take the medicines at the right time. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly identifies the risks with its services. The team follows written procedures, and this helps to maintain the safety and effectiveness of the pharmacy’s services. And members of the team understand how to keep people's private information safe. They record things that go wrong and discuss them to help identify learning and reduce the chances of similar mistakes happening again.
Principle 2. Staff
The pharmacy has enough team members to manage the workload and they receive appropriate training for their roles. Members of the pharmacy team undertake learning to help them keep their knowledge up to date. But the pharmacy does not provide opportunities for regular learning as it does not have a structured training programme. So, it may not identify or address all team members' learning and development needs.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and the pharmacy acts to help make the premises COVID secure. It has a consultation room available so people can have private conversations about their health.
Principle 4. Services, including medicines management
The pharmacy's services are easy to access. And the pharmacy manages and provides them safely. It gets its medicines from recognised sources, stores them appropriately and carries out regular checks to help make sure they are in good condition. Pharmacy team members carry out additional checks when they supply higher-risk medicines to help ensure people use them appropriately. People receive advice and medicines for minor conditions. And the pharmacy actively refers people to other health care professionals when it is unable to directly help people.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they clean the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |