Pharmacy context
This pharmacy is on a main road leading out of the town centre. It dispenses NHS and private prescriptions. And offers advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartment compliance packs. These help people remember to take their medicines. The pharmacy collects prescriptions from local surgeries. And it delivers medicines to peoples’ homes. It provides NHS services such as supervised methadone consumption and offers a range of over-the-counter medicines. It provides a travel and flu vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. They consistently record and learn from these. The pharmacy provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The pharmacy keeps all the records as required by law, in compliance with standards and procedures.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. And the team members support each other in their day-to-day work. The team members discuss how they can make improvements. And they discuss new processes and facilities to support the safe and efficient delivery of the pharmacy services. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The team members share information and learning particularly from errors when dispensing. So, they can improve their performance and skills.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has suitable arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy team members dispense medicines into multi-compartment compliance packs to help people remember to take them correctly. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately. It takes the right action if it receives any alerts that a medicine is no longer safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |