Inspection outcome: Standards met
Last inspection: 14/01/2020
Pharmacy context
This is a community pharmacy beside other shops within a city. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it supplies medicines to a care home. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for all services to ensure that they are safe. They record mistakes to learn from them. And put strategies in place to avoid the same mistakes happening again. The pharmacy asks people for feedback to ensure that they are providing services appropriately. The pharmacy keeps all the records that it needs to and keeps people’s information safe. Team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide its services. Team members work flexibly to ensure there are always enough members of staff to provide services. The pharmacy provides team members with time at work to undertake training. This is to ensure they have the knowledge and skills they need.Team members can share information and raise concerns to keep the pharmacy safe. The pharmacy identifies and makes changes to improve services when needed.
Principle 3. Premises
The premises are safe and clean and suitable for the pharmacy’s services. The pharmacy team members use a private room for some discussions with people so other people cannot hear these conversations. And they use a separate area for the delivery of some services, giving people some privacy. The pharmacy is secure when closed. The pharmacy deals with maintenance issues and damage to the premises appropriately.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure that they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team members know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |