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Pharmacy inspections

Inspection reports and learning from inspections

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Devon Pharma (9011689)

Inspection outcome: Standards met

Last inspection: 08/04/2022

Pharmacy context

The pharmacy is located on an industrial estate in Newton Abbot. It is a distance-selling pharmacy and is closed to the public. It opened in November 2021. The pharmacy dispenses NHS prescriptions and delivers the medicines to the residents of care homes. It also dispenses for a small number of people living in their own homes. The pharmacy dispenses medicines into multi-compartment compliance aids to help people remember to take them at the correct time. The pharmacy was inspected during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages its risks appropriately. The pharmacy has a process to record its errors and to review them regularly to identify the cause. The pharmacy then makes the necessary changes to stop mistakes from happening again. The pharmacy has written procedures in place to help ensure that its services are provided safely. The pharmacy asks people for their views and acts appropriately on the feedback. It has adequate insurance to cover its services. And it keeps all of the records required by law. It keeps people’s private information safe. Pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy employs enough people to manage its workload. Team members receive time in work to complete training for their roles. They are confident to suggest and make changes to the way they work to improve their services. They communicate well and give each other feedback on their performance.

Principle 3. Premises

Standards met

The pharmacy provides a suitable environment to deliver its services from. And it is clean, secure and appropriately maintained.

Principle 4. Services, including medicines management

Standards met

The pharmacy advertises its services appropriately. And it supplies medicines safely, ensuring appropriate advice is given. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes checks to ensure that they are still suitable for supply. The pharmacy delivers medicines to people safely and keeps appropriate records of this. The pharmacy accepts unwanted medicines and disposes of them appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy. The pharmacy uses its equipment in a way that protects people’s private information.

Pharmacy details

Unit 23, Daneheath Business Park
Wentworth Road
Heathfield Industrial Estate
Newton Abbot

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards