Inspection outcome: Standards met
Last inspection: 22/06/2022
Pharmacy context
The pharmacy is on a high street in Norton village, close to the town of Malton. Pharmacy team members dispense NHS prescriptions and sell a range of over‐the‐counter medicines. They provide medicines to people in multi‐compartment compliance packs to help them take their medicines correctly. And they deliver medicines to people’s homes. The pharmacy provides people with services via the NHS Community Pharmacist Consultation Service (CPCS). And provides various other services, including the NHS New Medicines Service (NMS).
Inspection summary findings
Principle 1. Governance
Pharmacy team members manage the risks of providing their services well. The pharmacy has appropriate procedures and risk assessments in place to help them do this effectively. Pharmacy team members record the mistakes they make during dispensing. And they suitably discuss and reflect on these mistakes to make changes to help prevent similar mistakes from happening again. They understand their responsibilities in protecting people’s private information and they keep this information safe. And they know how to help protect the welfare of children and vulnerable adults.
Principle 2. Staff
Pharmacy team members have the right qualifications and skills for their roles and the services they provide. And managers make sure team members working have the right skills for the services they provide. Pharmacy team members complete appropriate training to help keep their knowledge and skills up to date. They share and discuss their learning with each other. And they feel comfortable raising concerns and discussing ways to improve services.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services it provides. The pharmacy has a suitable room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
Pharmacy team members manage the pharmacy’s services well to make sure that people receive the care they need. They consider the specific needs of their local community to help tailor their services appropriately. The pharmacy’s services are accessible to people, including people using wheelchairs. It has systems in place to help provide its services safely and effectively. It sources its medicines appropriately. And it stores and manages its medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |