Inspection outcome: Standards met
Last inspection: 04/09/2024
Pharmacy context
The pharmacy is on a parade of shops in a largely residential area near Sevenoaks train station. It provides NHS dispensing services, the New Medicine Service, the Pharmacy First service and blood pressure checks. And it uses patient group directions to provide the travel vaccination and contraception services. The pharmacy also provides nicotine replacement therapy medicines and medicines to treat chlamydia under locally commissioned NHS services. And it supplies medicines in multi-compartment compliance packs to a small number of people who live in their own homes and need this support.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce future risk. The pharmacy protects people’s personal information well. And people can provide feedback about the pharmacy’s services. Team members understand their role in protecting vulnerable people. And the pharmacy largely keeps its records up to date and accurate.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely and they do the right training for their roles. They are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. And they get time set aside in work to complete it. They can raise any concerns or make suggestions and have regular meetings. And team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
People can have a conversation with a team member in a private area. And the premises provide a safe, secure, and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. And overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |