Dees Pharmacy (1031235)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team work to professional standards and try to identify and manage risks. They are clear about their roles and responsibilities. The pharmacy keeps its records up to date which show that it is providing safe services. It largely manages and protects private information well. And its team members also understand how they can help to protect the welfare of vulnerable people. They keep a record of some of the mistakes they make during the pharmacy’s processes. But they don’t review these records regularly. So, they may be missing opportunities to improve and avoid problems being repeated.

Principle 2. Staff

The pharmacy has enough staff to provide safe services. And people providing pharmacy services can make suggestions to improve how the pharmacy runs. Staff are enrolled on the right training for the roles they undertake. But the pharmacy could do more to make sure this training is completed in a timely way. The pharmacy currently has no superintendent pharmacist but there are plans in place to appoint one within the required timescale.

Principle 3. Premises

The premises are generally clean and provide a safe, secure and professional environment for people to receive healthcare. There are areas which are neither clean nor tidy, mainly due to the refit in progress. These areas are not normally accessible to people using the pharmacy.

Principle 4. Services, including medicines management

The pharmacy’s working practices are generally safe and effective, and it gets its medicines from reputable sources. The team members try to make sure that people have all the information they need so that they can use their medicines safely. But there are times when this does not happen consistently.

Principle 5. Equipment and facilities

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.