Inspection outcome: Standards met
Last inspection: 13/11/2019
Pharmacy context
This is a smaller Boots store located alongside other local shops in a residential area on the outskirts of Windsor. Most people who visit the pharmacy live locally. It mainly supplies NHS prescriptions and offers other services including home deliveries, Medicines Use Reviews (MURs), New Medicine Service (NMS), flu and pneumonia vaccinations, and treatments for substance misuse.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. It protects people’s private information and keeps all the necessary records required by law. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They follow written instructions to make sure they work safely, and they learn from their mistakes. The team members also complete training, so they know how to protect children and vulnerable adults.
Principle 2. Staff
The pharmacy has enough staff to manage the workload. Team members hold the appropriate qualifications for their roles and they complete regular ongoing learning, so that they can keep their knowledge up to date. They work in an open culture and are able to raise concerns or provide feedback.
Principle 3. Premises
The pharmacy provides a suitable environment for the provision of healthcare services. It has a consultation room, so people are able to have private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible, and it manages them safely and effectively, so that people receive appropriate care. It obtains medicines from licensed suppliers, and it carries out regular checks to make sure that they are in suitable condition to supply.
Principle 5. Equipment and facilities
The pharmacy has equipment and facilities it needs for the services it provides. The team members use the equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |