Inspection outcome: Standards met
Last inspection: 08/04/2019
Pharmacy context
This is a high street pharmacy in a town serving a mixed community. The area is growing due to new homes being built. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartmental medicine devices. Other services the pharmacy offers include chronic medication service (CMS), minor ailments service (eMAS), travel vaccination, flu vaccination during the flu season and health checks such as blood pressure and diabetes.
Inspection summary findings
Principle 1. Governance
Pharmacy team members follow processes for all services to ensure that they are safe. They record mistakes to learn from them. They review these and make changes to avoid the same mistake happening again. The pharmacy asks people for feedback. Pharmacy team members discuss this to make pharmacy services better. The pharmacy keeps all the records that it needs to by law. And keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide its services. Pharmacy team members have access to training material and protected time to ensure that they have the skills they need. Pharmacy team members can share information and raise concerns to keep the pharmacy safe. They discuss incidents, and learn from them to avoid the same thing happening again.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for the services it provides. The pharmacy team members use a private room for some conversations with people. People cannot overhear these conversations. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy team provides safe services. Pharmacy team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |