Inspection outcome: Standards met
Last inspection: 31/07/2024
Pharmacy context
This is a hub pharmacy which assembles people’s prescriptions in original manufacturers’ packs for other (spoke) pharmacies owned by the same company. The pharmacy returns the assembled medicines to the spoke pharmacies for people to collect or the spoke pharmacy to deliver. The pharmacy is set in a warehouse in Croydon. And members of the public aren’t allowed to visit its premises in person.
Inspection summary findings
Principle 1. Governance
The pharmacy manages its risks appropriately. It has written instructions to help its team members work safely. And it monitors the service it delivers. The pharmacy keeps the records it needs to by law. And it has the insurance it needs to protect people if things do go wrong. People who work in the pharmacy know what they can and can’t do, what they are responsible for and when they might seek help. And they keep people’s private information safe.
Principle 2. Staff
The pharmacy has the people it needs to deliver its services safely. And its team members do the right training for their roles. Members of the pharmacy team work well together and can make decisions to help keep people safe. They are comfortable about giving feedback to help the pharmacy do things better. And they know how to raise a concern if they have one.
Principle 3. Premises
The pharmacy provides a suitable environment to deliver it services from. And its premises are clean and appropriately maintained.
Principle 4. Services, including medicines management
The pharmacy has working practices that are safe and effective. And it uses automation and technology to help other pharmacies support people in receiving the right medicine at the right time. The pharmacy gets its medicines from reputable sources. It stores them appropriately. And its team carries out checks to make sure its medicines are safe and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has access to the equipment and facilities it needs to provide its services safely. It appropriately maintains its equipment and it has suitable arrangements to support it in ensuring its equipment remains fit for purpose and keeps people's data safe.
Pharmacy details
The Original Pack Hub
Unit 2 Peterwood Way
Croydon
CR04UQ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |