Inspection outcome: Standards met
Last inspection: 15/03/2022
Pharmacy context
The pharmacy is next to a medical centre in Tunbridge Wells town centre in a largely residential area. The pharmacy receives over 95% of its prescriptions electronically. It provides its services to a wide range of people across a variety of age ranges. And its services include, the New Medicine Service, blood pressure checks, flu vaccinations, travel vaccinations. It is also able to supply a variety of medicines using Patient Group Directions. It provides medicines as part of the Community Pharmacist Consultation Service. And it supplies medications in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. The pharmacy also provides substance misuse medications to a small number of people. The inspection was carried out during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. It routinely records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce any future risk. The pharmacy protects people’s personal information well. And people can provide feedback about the pharmacy’s services. The pharmacy keeps its records ;largely up to date and accurate. Team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. It provides team members with structured ongoing training to help support their training needs and maintain their knowledge and skills. And they are provided with time to complete this at work. The team discusses adverse incidents and uses these to learn and improve. They can raise any concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
People can have a conversation with a team member in a private area. The premises generally provide a safe, secure, and clean environment for the pharmacy's services. But the pharmacy has limited storage space and not all items are stored as securely as they could be.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. It gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. It dispenses medicines into multi-compartment compliance packs safely and manages the service well.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |