Inspection outcome: Standards met
Last inspection: 29/02/2024
Pharmacy context
This pharmacy is amongst a small parade of shops in the coastal town of Whitby. The pharmacy dispenses NHS prescriptions and sells over-the-counter medicines. It supplies several people with their medicines in multi-compartment compliance packs to help them take their medication correctly. And it delivers medicines to some people’s homes. The pharmacy provides other NHS services including the Pharmacy First Service and the hypertension case finding service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services well. It has written procedures that the team members follow to help ensure they provide the pharmacy’s services safely. And it generally keeps the records it needs to by law. The pharmacy suitably protects people’s private information, and it provides team members with training and guidance to help them respond correctly to safeguarding concerns. Team members respond competently when mistakes happen by identifying what caused the error and acting to prevent future mistakes.
Principle 2. Staff
The pharmacy has a team with an appropriate range of experience and skills to safely provide its services. Team members work very well together, and they support each other in their day-to-day work. They discuss ideas and implement new processes to enhance the safe and effective delivery of the pharmacy’s services. The team members have opportunities to receive feedback and complete training so they can suitably develop their skills and knowledge.
Principle 3. Premises
The pharmacy premises are clean, secure, and provide a suitable environment for the services provided. It has suitable facilities to meet the needs of people requiring privacy when using its services.
Principle 4. Services, including medicines management
The pharmacy provides a wide range of services which are easily accessible for people. Team members manage the pharmacy services well to help people receive appropriate care and to make sure people receive their medicines when they need them. The pharmacy obtains its medicines from recognised sources and it stores them properly. The team regularly carries out checks to make sure medicines are in good condition and are suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it makes sure it uses its equipment appropriately to protect people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |