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Pharmacy inspections

Inspection reports and learning from inspections

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Day Lewis Pharmacy (1110371)

Inspection outcome: Standards met

Last inspection: 30/06/2022

Pharmacy context

This is a community pharmacy located in the town centre of Petersfield, Hampshire. The pharmacy dispenses NHS and private prescriptions. It offers a range of services including providing multi-compartment compliance aids to people if they find it difficult to manage their medicines. The pharmacy is part of the Day-Lewis group.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team works safely. Pharmacy team members record and review mistakes that happen and use this information and learning to avoid future mistakes. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers for their views and uses this to help improve services. It manages and protects people’s confidential information and it tells people how their private information will be used. The pharmacy has appropriate insurance in place to protect people if things go wrong. The pharmacy team protects the welfare of vulnerable adults.

Principle 2. Staff

Standards met

The pharmacy team has the appropriate skills, qualifications and training to deliver services safely and effectively. Despite being short of staff the pharmacy team members work well together and prioritise their work to ensure that patient care is prioritised. Going forward it is important that support is provided to ensure that staffing levels are maintained. They are comfortable about providing feedback and raising concerns and are involved in improving pharmacy services.

Principle 3. Premises

Standards met

The pharmacy is generally clean and it provides a safe and appropriate environment for the provision of pharmacy services. The pharmacy team take appropriate steps to reduce the risk of COVID‐19 infection.

Principle 4. Services, including medicines management

Standards met

Pharmacy services are accessible to all people and effectively managed and safely delivered. The pharmacy obtains, stores and supplies its medicines to people appropriately and safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has access to the appropriate equipment and facilities to provide the services offered. These are used in a way that helps protect patient confidentiality and dignity.

Pharmacy details

1 Alpine Court
Park Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards