Day Lewis Pharmacy (1110371)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure the team works safely. Pharmacy team members record and review mistakes that happen and use this information and learning to avoid future mistakes. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers for their views and uses this to help improve services. It manages and protects people’s confidential information and it tells people how their private information will be used. The pharmacy has appropriate insurance in place to protect people if things go wrong. The pharmacy team protects the welfare of vulnerable adults.

Principle 2. Staff

The pharmacy team has the appropriate skills, qualifications and training to deliver services safely and effectively. Despite being short of staff the pharmacy team members work well together and prioritise their work to ensure that patient care is prioritised. Going forward it is important that support is provided to ensure that staffing levels are maintained. They are comfortable about providing feedback and raising concerns and are involved in improving pharmacy services.

Principle 3. Premises

The pharmacy is generally clean and it provides a safe and appropriate environment for the provision of pharmacy services. The pharmacy team take appropriate steps to reduce the risk of COVID‐19 infection.

Principle 4. Services, including medicines management

Pharmacy services are accessible to all people and effectively managed and safely delivered. The pharmacy obtains, stores and supplies its medicines to people appropriately and safely.

Principle 5. Equipment and facilities

The pharmacy has access to the appropriate equipment and facilities to provide the services offered. These are used in a way that helps protect patient confidentiality and dignity.