Inspection outcome: Standards met
Last inspection: 30/01/2020
Pharmacy context
This community pharmacy is in a residential area on the outskirts of Rotherham in South Yorkshire. The pharmacy sells over-the-counter medicines and it dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions. It supplies some people with their medicines in multi-compartment compliance packs, designed to help them to remember to take their medicines. And it provides a medicines delivery service to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it generally maintains all its records as required by law. The pharmacy clearly advertises how people can provide feedback about it or its services. And it manages the feedback it receives appropriately. It has systems to help its team members look after the safety and wellbeing of people using its services. And pharmacy team members know how to report a safeguarding concern. They act openly and honestly by sharing information when mistakes happen. And they makes changes to their practice to improve patient safety.
Principle 2. Staff
The pharmacy employs knowledgeable and skilled people to provide its services. Pharmacy team members take part in regular conversations relating to risk management and safety. They have access to the required learning to support them in their roles. And they engage well in completing this continual learning. They are provided with positive feedback about the way they work together as a team. And they are aware of how they can raise and escalate a concern about the pharmacy if needed.
Principle 3. Premises
The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy advertises its services and it makes them accessible to people. It obtains its medicines from reputable sources. And it has systems to ensure it stores its medicines safely and securely. Pharmacy team members follow written procedures to help them deliver pharmacy services effectively. And they provide the necessary information and support to people to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. It monitors its equipment to help provide assurance that it is in safe working order. Pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |