Inspection outcome: Standards met
Last inspection: 29/04/2019
Pharmacy context
This is a community pharmacy, located on a main road running through the village of Wooton Bridge, on the Isle of Wight. The pharmacy dispenses NHS prescriptions, provides healthcare advice to people as well as a minor ailment scheme. It also supplies medicines in multicompartment compliance aids (blister packs or trays), for those patients who may have difficulty managing or remembering to take their medicines. The pharmacy also provides a service to tourists visiting the island, during the holiday season.
Inspection summary findings
Principle 1. Governance
The pharmacy provides services in line with clear processes and procedures which are being followed by staff. The pharmacy team record, review and learn from mistakes that occur during the dispensing process to prevent similar mistakes in future. The pharmacy team asks people for their views and deals with any complaints. And it uses the feedback to improve the service it provides. The pharmacy team generally keeps all the records it needs to by law. The pharmacy protects patient information and the team members understand their roles in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff for the services provided and provisions are in place to ensure adequate staffing levels are maintained. Pharmacy staff have the appropriate skills and qualifications for their roles or, are working towards obtaining these. They work effectively together in a supportive environment and are actively encouraged to undertake ongoing learning. The team work with openness and honesty to help support the safe and effective delivery of pharmacy services. They can make suggestions and get involved in making improvements to the systems used and services provided.
Principle 3. Premises
The pharmacy is secure and provides a hygienic and professional environment for the delivery of pharmacy services to people. The pharmacy protects the privacy, dignity and confidentiality of people with suitable facilities. And these are used by the team to ensure confidentiality is protected.
Principle 4. Services, including medicines management
Pharmacy services are generally delivered in a safe and effective manner and people receive advice and support to help them use their medicines properly. The pharmacy services are advertised and people can easily access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the necessary and appropriate equipment and facilities for the services provided and confidential information is protected.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |