Inspection outcome: Standards met
Last inspection: 15/02/2023
Pharmacy context
This is a busy community pharmacy in Lockerbie in Dumfries and Galloway. Its main activities are dispensing NHS prescriptions and providing medicines to people in multi-compartment compliance packs to help them take their medicine correctly. It also sells medicines to people over the counter and provides services and advice under the Pharmacy First scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable written procedures to guide team members to work safely and effectively. Team members record and appropriately reflect on errors. They share learnings from errors to drive improvements in working practices. They understand their role and the tasks they are responsible for. And they know how to appropriately respond to people's feedback. Team members mostly keep the records required by law and they keep confidential information secure. They respond appropriately to concerns about vulnerable people in their community.
Principle 2. Staff
The pharmacy has suitably trained team members who work safely and effectively together to manage the workload. They complete regular training to keep their knowledge and skills up to date. And they feel comfortable to raise concerns and make suggestions for improvements.
Principle 3. Premises
The pharmacy is clean and tidy, and it provides sufficient space for different dispensing tasks. It has a suitably sized soundproof room where people can access services and have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy manages the delivery of its services safely and effectively. And it makes its services accessible to people. Team members store and manage medicines appropriately. They make sure people taking higher-risk medicines receive the advice and information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. And it uses its equipment and facilities to maintain people's privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |