Inspection outcome: Standards met
Last inspection: 10/10/2019
Pharmacy context
This is a community
pharmacy beside other shops in a village. It dispenses NHS prescriptions
including medicines in multi-compartmental compliance packs. The pharmacy
offers a repeat prescription collection service. And a medicines’ delivery service
to post offices in other villages. It also provides substance misuse services
and dispenses private prescriptions. The pharmacy team advises on minor ailments
and medicines’ use. And supplies a range of over-the-counter medicines. It
offers a smoking cessation service and seasonal flu vaccination.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for all services to ensure that they are safe. They change the way they work to reduce risks. They use the limited space in the pharmacy well. And have good systems in place to enable people to collect their medicines safely in other villages. Team members record mistakes to learn from them. And they make changes to avoid the same mistakes happening again. The pharmacy asks people for feedback. And team members use this feedback to improve services. The pharmacy keeps all the records that it needs to by law. And it keeps people’s information safe. Team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide its services. The pharmacy makes changes during absence. This ensures it always has skilled and qualified staff available to provide services. Team members have access to training material and the pharmacy gives them time at work to complete this. Pharmacy team members make decisions and use their professional judgement to help people. They can share information and raise concerns to keep the pharmacy safe. Team members discuss incidents and learn from them to avoid the same thing happening again.
Principle 3. Premises
The premises are safe and clean. Although small, they are suitable for the pharmacy’s services. The pharmacy team members use a private room for some conversations with people. Other people cannot hear these conversations. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy knows what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for delivery of its services. It looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |