Inspection outcome: Standards met
Last inspection: 22/02/2024
Pharmacy context
This is a community pharmacy in the village of Ballater, a popular tourist destination on Royal Deeside. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartment compliance packs and supplies medicines to people living in care homes. The pharmacist is a prescriber and provides the NHS Pharmacy First Plus service. The pharmacy offers some private services such as flu and travel vaccinations.
Inspection summary findings
Principle 1. Governance
Pharmacy team members follow safe working practices. They record mistakes and learn from them. And they assess their ways of working and change their processes to improve the safety of services. Team members recognise and appropriately respond to safeguarding concerns. They suitably protect people's private information and keep the records they need to by law.
Principle 2. Staff
The pharmacy's team members have the necessary qualifications and skills to safely provide the pharmacy's services. They manage their workload well and support each other as they work. Team members are enthusiastic in their roles and complete regular ongoing learning to keep their knowledge up to date. The pharmacy team proactively engages in improving the delivery of the pharmacy's services. And it shares solutions and ideas with other pharmacies.
Principle 3. Premises
The pharmacy premises are suitable for the services it provides. They are clean, secure, and well maintained. And the pharmacy has a suitable, sound‐proofed room where people can have private conversations with the pharmacy's team members.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible to people. And it manages its services well to help people look after their health. The pharmacy correctly sources its medicines, and it completes regular checks of them to make sure they are in date and suitable to supply. And the pharmacy team provides appropriate advice to people about their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |