Dalston Pharmacy (1091374)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its team members with a set of written procedures to support them in managing its services. The pharmacy keeps people’s sensitive information secure, and its team members are adequately equipped to safeguard vulnerable adults and children. The pharmacy has a process for team members to record and reflect on mistakes made during the dispensing process. But team members do not record all the mistakes they make and so they may find it difficult to identify specific trends.

Principle 2. Staff

The pharmacy employs a suitable number of skilled and experienced team members to help manage the pharmacy’s workload safely and effectively. It adequately supports its team members to update their knowledge and skills. Team members provide feedback on the pharmacy’s operations and are encouraged to implement change to improve service delivery.

Principle 3. Premises

The pharmacy premises is well maintained and suitable for the services provided. The pharmacy has the facilities for people to have private conversations with team members.

Principle 4. Services, including medicines management

The pharmacy provides people with a range of services to help them improve their health. The services are managed safely and effectively and made suitably accessible to people. The pharmacy stores its medicines safely and securely and completes checks of them to ensure they are fit for purpose before being supplied to people.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.