Inspection outcome: Standards met
Last inspection: 16/07/2019
Pharmacy context
The pharmacy is set on a parade of shops in Dalmuir. It
provides an NHS prescription collection service. And it offers a range of extra health
services. The pharmacy supplies medicines in multi-compartmental compliance
packs to help people take their medicines. And it provides a prescription
delivery service when needed. Consultation facilities are available, and people
can be seen in private.
Inspection summary findings
Principle 1. Governance
The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The pharmacy team members discuss the need for new safety measures. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law. And it provides regular training to keep confidential information safe. It understands its role in protecting vulnerable people. And team members complete regular training to ensure they are up-to-date with the safeguarding policy. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.
Principle 2. Staff
The pharmacy monitors its staffing levels and ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And identify and discuss their learning needs at regular review meetings. This ensures they keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And they can speak up at regular meetings and make suggestions for improvement to keep services safe and effective.
Principle 3. Premises
The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy is accessible to people with mobility difficulties. It displays its opening times and service information in the window. And there is access to patient information leaflets inside the pharmacy. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy dispenses multi-compartmental compliance packs. And it supplies extra information to support people to take their medicines. The pharmacy sources, stores and manages its medicines. It updates the pharmacy team about high-risk medicines. And this means that team members know when to provide people with extra information.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |