Inspection outcome: Standards met
Last inspection: 16/04/2019
Pharmacy context
This is a community pharmacy located on a high street in Melksham, Wiltshire. It serves its local population which is mostly elderly. The pharmacy opens six days a week. It sells a range of over-the-counter medicines, dispenses NHS prescriptions, supplies medicines in multi-compartment medicine devices for people to use living in their own homes and provides flu and travel vaccination services.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works safely. Pharmacy team members record and review some mistakes that happen and use this to learn from their mistakes. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers and staff for their views and uses this to improve services. It manages and protects people’s confidential information well and it tells people how their private information will be used.
Principle 2. Staff
The pharmacy staff have the appropriate skills, qualifications and training to deliver services safely and effectively. The pharmacy team members work well together. They are comfortable about providing feedback and raising concerns and are involved in improving pharmacy services.
Principle 3. Premises
The pharmacy provides a safe and appropriate environment for the provision of pharmacy services. The pharmacy is secure and protected from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy's services are accessible, effectively managed and safely delivered, pharmaceutical stock is appropriately obtained, stored and supplied. Where a medicinal product is not fit for purpose, the team take appropriate action and maintain audit trails to demonstrate this.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide the services offered. The pharmacy uses its facilities to protect patient privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |